Terms of Service

These Terms of Service govern your access to and use of the AIRAX Client Console, web chat widgets, voice and phone features, booking pages, knowledge base features, ticketing, analytics, and related services.

If you use AIRAX on behalf of an entity, you represent that you have authority to bind that entity.

AIRAX provides SaaS services for customer support, sales assistance, conversation management, knowledge base processing, booking management, automation, and analytics. Features available to you depend on what we offer, your plan, and any applicable service descriptions.

We may modify, limit, add, or discontinue features from time to time.

You may need to create an account and join or create a workspace to access parts of the Services.

You agree to provide true, accurate, and complete information, keep your credentials secure, be responsible for activities under your account, and access only workspaces and data you are authorized to use.

You may not use AIRAX to violate laws or regulations, infringe third-party rights, transmit malware, spam, or fraudulent content, scrape, probe, attack, or interfere with the system without authorization, circumvent security, billing, or access controls, upload or process data you are not authorized to use, or use the Services for prohibited or unapproved high-risk use cases.

You retain rights in the data you upload, input, connect, or generate. You grant us the rights necessary to process that data to provide, maintain, improve, and protect the Services.

You are responsible for ensuring you have sufficient rights to use the data with AIRAX, that your use complies with applicable laws and industry requirements, and that you choose the deployment or privacy configuration suitable for your obligations.

AIRAX includes AI generation, summarization, classification, retrieval, suggestion, and automation features. You understand that AI output may be inaccurate, incomplete, or unsuitable, that you remain responsible for final decisions, external commitments, and legal or compliance judgments, and that you should not rely solely on AI output for high-risk matters without appropriate review.

Some Services are paid. You agree to pay fees according to the applicable pricing, orders, contracts, or service pages and accept that top-ups, auto top-ups, usage billing, prepaid balances, and billing rules apply as described.

If auto top-up is enabled, payments may be automatically charged according to your configured threshold and amount. Failure to pay may result in suspension or limitation of Services. Unless otherwise required by law or agreed in writing, fees already incurred are generally non-refundable.

AIRAX may rely on or integrate with third-party services such as sign-in providers, payment processors, cloud vendors, communications providers, voice providers, email or SMS providers, and model vendors. We are not responsible for those third-party services themselves.

AIRAX and all related software, interfaces, designs, documentation, trademarks, and content are owned by us or our licensors.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services internally.

We will make reasonable efforts to maintain the Services, but we do not guarantee uninterrupted, error-free, or fully compatible service.

We may perform maintenance, updates, fixes, changes, and suspensions as needed.

We may suspend or terminate access if you violate these Terms, create risk, fail to pay, misuse the Services, or if required by law.

You may stop using the Services at any time, but accrued payment obligations remain.

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, and the accuracy or completeness of AI output.

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost data, business interruption, or loss of goodwill.

Except where prohibited by law, our total liability shall not exceed the amount you paid us for the relevant Services during the 12 months preceding the event giving rise to the claim.

Each party agrees to protect the other party’s non-public business, technical, and operational information using reasonable confidentiality measures.

We may update these Terms from time to time. If changes are material, we may notify you through email, product notices, or other appropriate means.

These Terms are governed by the laws of Japan and Tokyo. Any disputes shall be submitted to the exclusive jurisdiction of the Tokyo District Court or another agreed venue.

Company: 株式会社AIRAX

Email: support@airaxai.com