Privacy Policy

AIRAX ("we", "our", or "us") values the protection of personal information and business data. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through the AIRAX Client Console, website chat widgets, voice and phone features, booking pages, and related services.

By using the Services, you acknowledge the handling of information described in this Policy.

2.1 Information you provide: We may collect account information such as name, email address, login method, avatar, company name, and workspace details; billing and payment information such as billing contact details, transaction history, invoice information, and limited display information about payment methods; business configuration data such as agent settings, channel settings, knowledge base documents, rules, notification preferences, and booking rules; communication content such as messages, ticket updates, notes, and uploaded attachments; customer information such as name, email, phone number, interests, bookings, and owner assignments.

2.2 Information collected automatically: We may automatically collect device and browser information, IP address, language, time zone, access timestamps, logs, error information, performance metrics, product usage data, click events, navigation paths, and action history.

2.3 Information from third parties: If you use third-party login, payment, or integrations, we may receive necessary information from those providers, such as basic public profile information and identifiers from Google, payment processing status information, and account or event data returned by integrations you enable.

We use information to provide, maintain, and improve AIRAX; create and authenticate accounts, manage workspaces, and control permissions; enable AI support, conversations, bookings, tickets, knowledge base features, analytics, and notifications; process billing, top-ups, auto top-ups, invoices, and receipts; protect security, detect abuse, manage risk, and investigate issues; respond to support requests; analyze product usage and improve service quality; and comply with legal obligations and resolve disputes.

AIRAX may process user input, conversation history, knowledge base content, booking data, and ticket data to generate answers, summaries, suggestions, classifications, retrieval results, and automations.

You understand and agree that we may process business data to provide the features you configure or authorize, that you are responsible for ensuring you have the right to upload, input, or connect such data to AIRAX, and that higher-privacy handling depends on the selected plan, deployment model, contracts, and any separate data processing terms.

Where required by applicable law, we may process personal information based on the performance of a contract, your consent, our legitimate interests including security, operations, product improvement, and abuse prevention, and compliance with legal obligations.

We do not sell personal information. We may share information with service providers acting on our behalf, with third-party integrations you enable, to comply with law or protect rights and safety, in connection with mergers or transfers of assets, or as otherwise directed or authorized by you or your organization.

We retain information for as long as necessary to fulfill the purposes described in this Policy, or as required by law.

Retention periods may depend on whether your account remains active, contractual or organizational requirements, billing, tax, dispute, and security needs, and legal retention obligations. You may request deletion of certain information, but some data may remain in backups, audit records, billing records, or legally required archives for a limited period.

We use reasonable technical and organizational safeguards, including access controls, audit logs, encryption in transit, least-privilege access, data separation, and monitoring. However, no system is completely secure.

Depending on your location, workspace configuration, vendors, or deployment model, information may be processed or stored outside your country or region. We take reasonable measures to protect such transfers where required.

Depending on applicable law, you may have rights to access personal information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, and request a copy of your data.

To exercise these rights, contact us using the details below.

Our Services may link to third-party websites, sign-in services, payment pages, or integrations. Those services operate under their own terms and privacy policies.

Unless clearly stated otherwise, AIRAX is not intended for children. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. If changes are material, we may notify you through email, product notices, or other appropriate means.

Company: 株式会社AIRAX

Email: support@airaxai.com